Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act, including your rights when a product is faulty, not fit for purpose, or significantly different from how it was described.
If you've changed your mind about an order, contact us within a reasonable time of delivery. We'll assess it on a case-by-case basis — items must generally be unused, in original packaging, and in resaleable condition. Return shipping costs for change-of-mind returns are the customer's responsibility.
If an item arrives faulty, damaged, or different from what you ordered, contact us as soon as possible with your order number and photos of the issue. We'll arrange a repair, replacement, or refund as appropriate.
Email sales@forgeworkssupply.com with your order number and the reason for your request. Approved refunds are processed back to your original payment method.
Once a refund is approved, please allow a few business days for it to appear back on your statement — the exact timing depends on your bank or card provider.
